Spoiled by Google: Meeting Customer Demand for Immediate Relevance
Written by Rebecca Rapple | Tuesday, June 8th, 2010
We all have access to more information that we can even fathom. In the last few years, twitter alone produced 37 times more data than all bills that introduced to congress since the 1950′s! We perform 3 billion searches every day – 85% of which are through Google. And, above all, we are spoiled rotten by just how quickly and effectively we can filter and access relevant information. When we type something into Google *poof* we expect the results to magically appear.
We are easily frustrated if the results are not immediate, relevant and personal. If I ask the magical Google for a sparkly purple bicycle and find myself on a page with mountain bikes, my mouse suddenly becomes a homing device for the back button. Nothing erodes confidence in a website or company than arriving at a page, feeling like they are wasting my time with loads of content that is not pertinent to me. Google has taught us to expect exactly what we want the moment we want it.

